Cancellations/Rescheduling: We aim to be very flexible in rescheduling due to weather and other unforeseen circumstances. There is a $200 cancellation fee for appointments with less than 24-hour notice. No-show appointments are also subject to a $200 cancellation fee. An appointment is considered a No-Show 30 minutes after the scheduled booking time.
Scheduling: Schedule appointments via online submission. We will do our best to determine the best time of day regarding the weather. However, ensuring favorable conditions at the scheduled time is ultimately the client's responsibility. Trident Real Estate Photography reserves the right to change, modify, or move your appointment based on logistics, but we will give you proper notice via phone call, text, or email.
Travel and Parking Charges: We do not charge for mileage as we do not believe in nickel and diming our clients, though once an appointment reaches 30 miles of round trip travel, we will start to charge at a rate of $100 per hour in addition to the appointment total. We calculate travel from where our photographers are coming, doing our best to schedule efficiently to avoid unnecessary travel fees. If we must pay for parking, our employees will always seek the least expensive option. We will bill clients directly for any parking charges associated with the project.
Payments: We require payment in full before delivery of marketing assets. The 24-hour turnaround time starts at full invoice payment.
Filming/Photography: Trident Real Estate Photography has full creative liberty of choosing the best compositions, which rooms, and how many photos each room should get unless otherwise requested in advance. If you need additional images, including an angle change, we bill accordingly for a second visit to the property.
Liability and Insurance: Trident Real Estate Photography has coverage under a general business liability policy that can be provided upon request or written for a specific job, client, or agency.
Property Readiness: Please ensure the property is shoot-ready upon the arrival of our photographers. You will have received the pre-shoot checklist with a confirmation of your appointment. Communicate with your property owners and arrive 20-30 minutes before your appointment to turn on lights, declutter, remove cars from the driveway, etc. For a busy real estate production crew, there is nothing worse than trying to film/photograph a property that is not ready. Trident Real Estate Photography is not responsible for moving, changing, or altering objects. Our creative specialists will make minor adjustments based on their discretion. However, we are not furniture movers, home stagers, or house cleaners, so we expect homes to be shoot-ready upon arrival. Trident Real Estate Photography employees are not responsible for cleaning; we shoot the property AS-IS. Trident Real Estate Photography is not responsible or liable for unlocked doors, windows, or other access points, including turning off lights or fireplaces before our departure.
Return Charges: Should a reshoot be required due to, but not limited to, the property not being ready, weather not being ideal, changes to the decor, or additional photos/videos beyond the scope of the original work, a $150 fee applies. Trident Real Estate Photography reserves the right to charge this fee at its discretion.
Asset Delivery: We strive to deliver photography within 24 hours of the appointment and Real Estate video production within two (2) – five (5) business days. Trident Real Estate Photography delivers media and other deliverables via a secure dashboard link to the contact information we have on file.
Floor Plans: Floor plans are approximate, and square footage is estimated. Trident Real Estate Photography does not guarantee exact square footage measurements when producing floor plans and floor plan measurements. All measurements are approximate; use them as an overview, not a measuring tool. Floor plans from Trident Real Estate Photography are purely for artistic sketches of the home's layout. Trident Real Estate Photography does not guarantee accuracy as the tools we use are third parties, and we can only guarantee quality and complete floor plans with our floor plan services.
Refunds: There are no refunds. All sales are final, and Trident Real Estate Photography offers no money-back guarantees. You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances. Any canceled paid appointments are eligible for a credit on your Trident Real Estate Photography account.
Photography Revisions: Our pricing includes editing via standard retouching. We charge $10 per photo for Photoshop editing.
Video Revisions: Videos sent are final versions, meaning revisions are not accepted unless we have made a mistake. Music choices are final. Any changes made after the final video delivery will be subject to a charge at our rate of $60 per hour.
Asset Rights and License: All photos and videos and rights relating to them, including copyrights and ownership rights, remain the sole and exclusive property of Trident Real Estate Photography. This license provides you, the client, with the limited right to publicly display and distribute the photos and videos only for promotional advertising purposes directly related to the sale of the property. All images and videos taken are a single-use license, meaning they are not to be duplicated, edited, transformed, changed, or manipulated, nor sold to any third party without consent from Trident Real Estate Photography.
Copyright © 2024 Trident Real Estate Photography, LLC - All Rights Reserved.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.